TUESDAY, Jan. 10, 2017 (HealthDay News) — Rude parents can rattle medical staff enough to compromise the quality of care their critically ill child receives, a new study suggests.
Medical teams in a neonatal intensive care unit made worse decisions during simulated emergency scenarios if they had been treated rudely by an actress playing the role of an angry family member, the researchers found.
Exposure to rudeness helped explain about 40 percent of the variance in good medical decision-making between different teams in the study, said co-author Amir Erez. He is a professor with the University of Florida Warrington College of Business.
“There is a lot of concern about medical errors, but the medical field is not paying attention at all to the effect that social interactions can have on performance,” Erez said. “They need to pay attention to this, because this could potentially save lives.”